Eichmann's answer is probably given five thousand times a day in America alone
"Eichmann's answer is probably given five thousand times a day in America alone: I have no responsibility for the human consequences of my decisions. I am only responsible for the efficiency of my part of the bureaucracy." Neil Postman, Technopoly, 87

Organization man
“To follow the program, to obey instructions, to ‘pass the buck,’ to be uninvolved as a person in the needs of other persons, to limit responses to what lies immediately, so to say, on the desk, to heed no relevant human considerations, however vital: never to question the origin of an order or inquire as to its ultimate destination: to follow through every command, however irrational, to make no judgments of value or relevance about the work in hand, finally to eliminate feelings or emotions or rational moral misgivings that might interfere with the immediate dispatch of work – these are the standard duties of the bureaucrat: and these are the conditions under with Organization Man flourishes, a virtual automaton within a collective system of automation. The model for Organization Man is the machine itself. And as the mechanism grows more perfect, the residue of life needed to carry on the process becomes more minute and meaningless.” Lewis Mumford, The Myth of the Machine, page 278

We are mechanical
“The Mechanical Man is the symbol of our times. He may be reluctant and cynical toward his own docility, but he is always docile enough. The loudest propaganda always wins his allegiance because he expects to be led by those who make the most noise. He is the reason for the success of most of modern advertising, which operates on the principle of "conditioning" the public with phrases and catch-words until people move in a dazed condition to purchase without any clear desire for what they buy.” Manas, Feb 25, 1948 (See complete essay)
Bureaucrats base their decisions on fixed rules… rather than on response to the living beings who stand before them. Erich Fromm
"The bureaucratic method is controlled by statistical data: the bureaucrats base their decisions on fixed rules arrived at from statistical data, rather than on response to the living beings who stand before them."
The bureaucratic method can be defined as one that (a) administers human beings as if they were things and (b) administers things in quantitative rather than qualitative terms, in order to make quantification and control easier and cheaper. The bureaucratic method is controlled by statistical data: the bureaucrats base their decisions on fixed rules arrived at from statistical data, rather than on response to the living beings who stand before them; they decide issues according to what is statistically most likely to be the case, at the risk of hurting the 5 or 10 percent of those who do not fit into that pattern. Bureaucrats fear personal responsibility and seek refuge behind their rules; their security and pride lie in their loyalty to rules, not in their loyalty to the laws of the human heart.
Once the living human being is reduced to a number, the true bureaucrats can commit acts of utter cruelty, not because they are driven by cruelty of a magnitude commensurate to their deeds, but because they feel no human bond to their subjects. While less vile than pure sadists, the bureaucrats are more dangerous, because in them there is not even a conflict between conscience and duty; their conscience is doing their duty; human beings as objects of empathy and compassion do not exist for them.
Erich Fromm, The Sane Society

Every bureaucrat says the same thing, "I'm just doing my job"
“When someone gets arrested for violating one of the thousands of preferential laws that put nonviolent people behind bars, they are handled by people who accept no responsibility whatsoever for results of their actions. Every step of the way from the arresting mercenary to the final executioner, every bureaucrat says the same thing, “I’m just doing my job.” They are not allowed to have an opinion about the moral values of the laws that they are enforcing and they are not trained to use their…” Blog comment, 2012